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Covid-19 - we continue to support our Network of Authorised Retailers

Electric Mobility is closely monitoring the Covid-19 situation and we are adopting guidance of the UK Government and Public Health England.

Our highest priority is to continue to supply mobility products to Local Mobility Retailers, to minimise risk to colleagues during this period of uncertainty and continuing to providing essential products through the supply chain to those in need.

• We have plenty of stock across mobility scooters, powerchairs, riser recliners and static chairs with continuation of manufacturing and delivery from our supply chain.

• We have taken extra precautions to protect staff members and reduce contamination, undertaking anti-bacterial deep-cleaning regularly with requirements for all staff members and visitors to consistently wash their hands in line with Government and WHO guidance.

• In order to further minimise the possibility of colleagues being infected, we have taken the decision to temporarily reduce the number of people physically working in our Ilminster Head Office. Between now and the end of April, some of the team will be working from home.

• However, owing to the investment in IT and telecoms systems we aim to maintain our usual level of usual high service levels.

• We have started to reduce the number of scheduled visits to our Network of Dealer Showrooms in order to minimise risk, with Area Dealer Managers available for support remotely.

• Internal and external events have been cancelled or postponed. Visitors to Head Office have been limited to essential deliveries only and international business trips were cancelled ahead of the travel restrictions

As part of the Heath and Social Care sector supply chain we have been identified as ‘Key Workers’ by the Government https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

This situation is liable to change but we will update you should we become aware of any changes.

“There is no mistaking the challenge of this moment. The entire Electric Mobility team is indebted to the heroic doctors, nurses, researchers, first responders and public health experts who are working tirelessly to support the vulnerable people in this country and across the world. We have been inspired by the humanity and determination that we have already seen from our Network of Authorised Dealers in our local communities.
But this is a global effort — to protect the most vulnerable and reduce the spread of this virus, we all have to play our part which is precisely why we have taken this action.”
Jonathan Hearth – Managing Director

Stay Connected: Check Mobility Retailers in your local communities for their Covid-19 updates, these may be on their website or social media channels.

Visit https://www.gov.uk/coronavirus for the facts
20 March  2020

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What our customers say...

  • Very many thanks to Mandy at Electric Mobility for your speedy response to my request for Owners Manual for the UL480 Mobility Scooter.  It has already answered a number of queries that we had.  Excellent service much appreciated.  Thanks again, it has been a real pleasure to deal with your company and I will recommend you whenever the opportunity arises.

    -Mr M Baker - Ultralite 480
  • I love my Rascal Vecta Sport Mobility Scooter, I have had it two weeks now and am getting used to it as having not needed to use a mobility device in the past. I have found it very useful and practical… keep up the good work!

    -John Barry - Facebook User & Vecta Sport Owner
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