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Rascal Mobility Q&As

Q: Should I have insurance?
A:  Although it is not a legal requirement, it is strongly advised that people take out insurance to cover personal safety, other people's safety and the value of the mobility scooter. It will be important to check whether household insurance provides cover to use a mobility scooter on the public highway, and whether your household insurance covers storage or parking for your mobility scooter at home.

Q: Do I have to tax my mobility scooter or powered wheelchair?
A:  You must meet the current legal requirements for Class 3 mobility scooters & powered wheelchairs. If you purchase a scooter or powered wheelchair capable of speed above 4mph and with a maximum speed of 8mph for road use, it is a legal requirement, to register your scooter with the local DVLA office. A mobility scooter or powered wheelchair is exempt from vehicle tax, however you still need to apply for a tax disc and display the 'nil value disc' on your vehicle and renew the application annually, even if you don't need to pay vehicle tax.

DVLA UPDATE on tax discs - From 01 October 2014, the process for registering and applying for a “free” tax disc remains the same for Mobility Scooter & Powered Wheelchair owners. The only change is that you will not receive a physical disc to display so DVLA are advising that all users should carry a note of their registration number with them in case they get stopped by the Police.

For further information, visit the DVLA website:  https://www.gov.uk/vehicle-exempt-from-car-tax      

Q: How can I keep my mobility scooter roadworthy?
A:  It is essential that you keep your mobility scooter in good working order in accordance with the manufacturer's recommendations. A reputable Mobility Scooter Dealer/Retailer should be able to answer any questions you might have about the maintenance of specific models.

Q: Is a Four Wheeler More Stable Than a Three Wheeler?
A:  It is thought that a four wheeler may have a slight advantage, however we have seen four wheelers and three wheelers tipped over, it is usually the driver that makes the difference.

Q: Can I Travel With My Scooter On An Airplane?
A:  All Electric Mobility Scooters are supplied with IATA (The International Air Transport Association) compliant batteries when new. (Certificate available upon request). This certification is designed to ensure that batteries can safely cope with the environmental challenges presented by commercial air transport. Of course, if non approved batteries have been used as replacements for the original batteries then compliance would no longer be assured. (Make sure that any replacement batteries are IATA approved).
Ultimately, the airline has the right to refuse to carry any cargo that it deems unsafe or unfit for transport regardless of approval status although refusal to transport is very uncommon. The airline will also require the batteries to be isolated form the scooter and will either remove and / or disconnect them prior to flight at their own discretion.

Q: With battery charging, are 3 stage chargers safe to leave plugged in or is there a danger to overcharging the battery if left overnight plugged in?
A: Yes it is fine to leave your charger on during the day plugged in, however if you plan not to use it for a prolonged period of time, place it on charge once a week, for 8 - 16 hours depending on your scooter. It is important to carefully follow the Battery Charging Instructions explained in full inside the Product Owners Manual. 

Q: What Type of Seats Are Available?
A:  All scooters come with standard seats that will have flip up arms and are able to rotate 360 degrees to facilitate ease of getting on and off. The seats all have a standard height adjustment to allow for proper height positioning.The more deluxe the scooter, the better the seat gets. Some will have options such as a seat rail allowing the seat to slide forward and backwards for leg room adjustments. Reclining backs, high backs and head rest are other options available. 



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What our customers say...

  • Thank you very much Em and the team for the response to the order we placed yesterday afternoon for this scooter which arrive by 0930hrs this morning, the client is over the moon that it arrived so quickly. We are also very grateful for the prompt service.

    -(Kevin Fry, Director - Hampshire Mobility Services
  • I am writing to ‘thank you’ for your prompt and efficient service, also for your help in getting the right part and patience with myself.
    My customer, Mrs S was very grateful at how quick her scooter was back to her, so her husband could use for urgent upcoming appointment.
    So thank you from us both for the 100% service.

    -Carol - The Hearing & Mobility Store, Gloucester
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