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Parts & Servicing

Parts & Service

Electric Mobility prides itself on its Parts and Service support, delivered to customers / end users by 450 trained, experienced skilled Dealers across the UK and supported by Technical Specialists at its Ilminster Headquarters.

With approaching £1million of spare parts in stock and daily overnight deliveries across the UK and Europe to our Dealers, it is our absolute focus on supporting the customer that has built Electric Mobility’s reputation for excellence in Customer Service and support.

Wherever a customer may be, they can be reassured that they are never far from an appropriately skilled Rascal Dealer, backed up and supported by one of the best Parts and Service Teams in the industry.

For ALL Technical Enquiries from end-users / members of the public

Please note that unfortunately Electric Mobility Euro Ltd., cannot supply technical support for any of its products outside of the approved Dealer Network.  This restriction of technical support is necessary as Electric Mobility Euro Ltd., has a duty of care to protect end users from risks arising from modification/s and / or unofficial repairs being attempted by unqualified persons.

For ALL Parts, techincal and repair enquiries, these should be directed to the supplying Dealer. Of course Electric Mobility Euro Ltd. will continue to fully support end users via the Dealer Network.

2019 WEEE

 

 Why are Electric Mobility my best choice?

  • 95% + of parts are supplied from stock for same day despatch if ordered by the Dealer before 4:00pm Monday to Friday.
  • Genuine parts are held in stock for the full range of all Rascal Mobility Scooters and Powered Wheelchairs, the Cosi Chair Collection of Riser Recliners, static chairs and 2 seater sofa’s, and the Rascal Rehab specialist powered and manual wheelchairs.
  • We have massive stock holdings in our Ilminster warehouse approaching £1million.
  • Customers have the security of dealing with one of the UK’s most respected Mobility distributors & manufacturers, established in 1984.

 

What do I need when placing a Parts order?

  • The Serial number and make & model of your Rascal Mobility Scooter or Powered Wheelchair.
  • A part number or description of the parts or accessories you need.

 

How do I find the nearest local Rascal Dealer?

  • Call Electric Mobility direct on 0800 252614 and they will be delighted to put you in touch with your nearest local Authorised Dealer, lines are open Monday to Friday 09.00am to 5.00pm.
  • Email your enquiry
  • Fax direct to 01460 258125

 

Engineer Information

 

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What our customers say...

  • Thank you very much Em and the team for the response to the order we placed yesterday afternoon for this scooter which arrive by 0930hrs this morning, the client is over the moon that it arrived so quickly. We are also very grateful for the prompt service.

    -(Kevin Fry, Director - Hampshire Mobility Services

  • I am writing to ‘thank you’ for your prompt and efficient service, also for your help in getting the right part and patience with myself.
    My customer, Mrs S was very grateful at how quick her scooter was back to her, so her husband could use for urgent upcoming appointment.
    So thank you from us both for the 100% service.

    -Carol - The Hearing & Mobility Store, Gloucester
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